个人总结报告英文
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个人总结报告英文1
To: Mike Bush, the Department Manager
From: Bill Brown, the Technical Section Date: April 3，2009
Subject: Examining a Malfunction of the Machine in Italy
Period: From March 1 to April 1，2009
INTRODUCTION:
Last month，as you demanded, I was on a business trip to one of our company’s factories in Italy to inspect some machines in trouble. They were reported to refuse to work properly and some of them even totally broke down in February. Technicians in the factory didn’t know what to do with them, let alone the workers operating them. ACTIVITIES DONE IN THIS PERIOD:
•During the last month, Fve been checking the machines which are reported in troubles since the day I arrived here, and find that something goes wrong with the machine engines.
•After observing other machines for several days, I find that some of them are also on the edge of breaking down.
•I have also been to other factories in the region which are using the same machines, and find that some of them even have similar problems with us.
PLANS FOR THE NEXT PERIOD:
•I’ll contact the technicians of the machine manufacturers and try to find the way out.
•If the problems remain the same or can’t be solved, I have to ask for a refund for all the machines in the factory, since they were purchased only three months ago and due to the fact that similar problems occurred in other factories. I wonder there may be something wrong with the design of the machines in the first place.
•If that’s the case, I have to look for other manufacturers for new machines to be used in our factory.
【译文】
交与：迈克•布什部门经理 提交人：比尔•布朗，技术部门 日期：2009年4月3日
事由：去意大利检查故障机器 起止时间：2009年3月1日〜4月1日
工作背景介绍
本人于上月受派来意大利出差，检查我们一家位于当地的工厂里的故障机 器。
工厂呈报说有些机器无法正常运转，有些甚至在二月份曾彻底坏掉。
工厂 中的技师们对此已束手无策，操作这些机器的普通工人更是无所适从。
*从抵达当天起，我便一直在检查这些出故障的机器，一个月后，我发现 机器的引擎有问题。
*我花了几天时间，查看了其他那些没有出故障的机器，发现其中有些机 器也随时可能会出现故障。
*我还走访了当地其他跟我们使用相同机器的工厂，发现有些地方存在着 跟我们相似的问题。
下一阶段计划
•我打算同机器生产厂家的技师联系，看是否能找出解决办法。
•如果故障还是存在或无法解决，我将要求对方退还工厂中所有机器的购 置款，因为这些机器买进才三个月，而且其他工厂也存在类似问题，我 怀疑这些机器最初的设计可能存在缺陷。
•那样的话，我得去联系别的生产商为工厂购置新的机器。
工作报告范文写作提示：
注意下而常用词语的正确用法：
1.表达“有问题”、“出故障”的常用句式 陈述句：
There is something wrong with ....
Something goes wrong with ....
Something seems to be wrong with ....
疑问句：
What’s wrong with ...?
What’s the matter with ...?
2.词语辨析：“refund” 和 “return”
前者指“退款”，即把买的东西还回去，拿回已付的款额;而后者是“换货”，即 把有质量问题或不满意的产品还回去，换成新的。
如：
You may exchange the shirt but not return it for a refund.
(你可调换这件衬衫，但不能退货。)
Return if undelivered。
(无法投递，请退回原处。)
个人总结报告英文2
Final Report on This Year’s Costume Fair in Paris
To: John Brown, the Managing Director
From: Lily Jones, the Marketing Department
Date: April 14，2009
INTRODUCTION:
This year’s Costume Fair was held in the Paris International Exhibition Hall from April 6 to 12, 2009. The week-long exhibition attracts more than 8，000 exhibiters from all over the world, among which our company ranks the first in the field of environmentally-friendly textile manufacturers from China. We feel so excited to see so many famous and outstanding brands of costumes and at the same time, the fierce competition equally touches us deeply.
FINDINGS:
Since this is the first time for us to attend such big and high-level costume fair, we find that there is huge space for us to improve:
• Our slogan is lack of creativity and novelty, and is drowned among all those original and attractive brands, big or small.
•The promotion appeal does not match with our products; the theme of being environmentally-friendly fails to come up remarkably.
CONCLUSIONS:
During this exhibition, we feel it’s so important and vital to participate in such fairs, so as to know the latest trend in the costume field and to learn from other manufacturers.
RECOMMENDATIONS:
Based on the experience from this fair，we’d like to make the following suggestions:
•Change our slogan. We should come up with a new and suitable slogan，both with creativity and novelty, to distinguish our products with other similar brands.
•Change the marketing strategies. The promotion campaign should emphasize the theme of being environmentally-friendly, for instance, adding more green colors in I the design of new costumes.
【译文】
关于本年度巴黎服装展的总结报告
交与:约翰•布朗总经理
提交人:丽莉•乔恩斯，营销部门
日期:20XX年4月14日
导言
本年度服装展于20XX年4月6日至12日在巴黎国际展览中心举行。
为期 一周的展会吸引了来自世界各地的8000多名展商参展。
其中，我们是来自中国 的在环保织物方面首屈一指的公司。
能看到那么多著名的服装品牌，我们感到 非常兴奋，但同时激烈的`竞争也让我们倍感压力。
发现
由于是第一次参加这种大型的高级别的服装展，我们发现有很多地方有待改进。
*我们的口号缺少创意，也不够新颖，无法在众多原创的、有吸引力的大小品牌中彰显个性。
•宣传诉求不符合我们的产品;环保的主题未能显现。
结论
通过这次展会，我们发觉参加这样的展出是至关重要的，既能了解行业的 最新动态，又能从对其他服装品牌的学习中有所收获。
建议
基于这次展会的体会，我们提出如下建议:
*改换口号。
我们应提出一个新的、更适合的口号，既体现创造性又很新颖，这样才能从其他类似品牌中脱颖而出。
*改变营销策略。
宣传活动应突出产品环保的主题，如在新产品设计中增 加绿色系列的比重等。
总结报告与述职报告的区别
工作总结报告可以写在事件过程中的经验体会，而述职报告不需要写;述职报告 在叙述某项工作过程时要侧重说明的是个人在解决过程中所起的作用、所担负的责 任，而工作总结则侧重讲经验教训及釆取的措施和办法等。
所以行文中，两种报告 的侧重点是不同的，如:
1.In order to make more clients know and use our financial products, I have organized and taken part in the activities for product promotion and marketing outside.
(为了让更多的客户了解我们的金融产品，我曾多次组织户外的产品宣传和推广 活动，并参与其中。)
2.Our slogan is lack of creativity and novelty, so we should come up with a new and suitable slogan，to distinguish our products with other similar brands.
个人总结报告英文3
Proposal Report on Solving Customers’ Complaints
INTRODUCTION
Our company has recently received a lot of complaints about the telephone service. The Service Department Manager has asked me to write a report to all the staff on May 4，2009. This report summarizes the most commonly complained ones and is to give recommendations to all the staff on how to solve customer criticisms about our telephone service.
FINDINGS
After looking at all the complaints, the most commonly criticized items are as follows:
•calls answered impolitely and impatiently
•calls received in too low voice
•phone left too long before answering
•no definite replies to requires and claims
CONCLUSIONS
In a word, there are many unsatisfactory behaviors that are in need of improving.
RECOMMENDATIONS
Based on those findings mentioned above, the following actions are firmly recommended:
•Be polite. For instance, whenever answering the phone, you may say “Hello!
This is ABC Company. What can I do for you?” rather than just say “Hello!”
•Speak louder and louder. When receiving in a noisy atmosphere, try to say it in a loud and even louder way so as to make you heard clearly.
•Whenever the phone rings, you should pick up the receiver and answer it immediately.
•When you are not sure about the customers’ questions, turn to someone who is likely to know or go to the managers for answers.
John Bush, Service Department
May 4，20XX
【译文】
导言
最近，公司接到很多有关电话服务方而的投诉。
20XX年5月4日，客服部 经理让我给全体员工起草一份报告。
本报告总结了投诉最为集中的几个方而， 并在此基础上就如何改进我们的电话服务质量给广大员工提出了几点建议。
下而是在查看了所有投诉记录后，找出的最为集中的几个方面: •接电话时既没有礼貌又表现得很不耐烦;
•通话过程中接线员声音太小;
•电话打通很久后才有人接听;
•对于顾客的要求和索赔没有明确的答复。
总之，存在着许多需要改进的不尽人意之处。
建议
基于上述提到的投诉最为集中的几个方面，强烈建议釆取如下措施：
•注意礼貌。
如每次接起电话后可以说“您好!这里是ABC公司，请问 您有什么事? ”而不只是说“喂? ”
•声音洪亮并尽量提高分贝。
如果接电话时旁边很吵，尽量提高你说话的 分贝，这样对方才能听清楚。
•只要电话铃声响起，应迅速拿起听筒接听。
•如果对顾客的问题不能确定，可以求助可能知道的人或直接找经理询问。
约翰•布什
客服部 20XX年5月4日
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