商务英语的电话礼仪
电话沟通是职场中每位上班族都要接触到的，下面小编收集商务英语电话沟通进行展开，具体包括接电话、打电话、留言等常用电话英语口语，希望对大家学习有所帮助吧!
商务英语电话礼仪【1】
1.呼叫方和接线员常用电话英语口语
A.确认身份
TAB Corporation. Can I help you?
TAB Corporation. How may I help you?
Hotel International. May I help you?
J&C Consultancy. What can I do for you?
This is Paul Smith speaking.
Hello, this is Paul Smith from Shipping International.
Hello, this is James Lee calling from BHI in New York.
Hello, this is Wang Ping calling from Singapore.
B.转接电话用语
May I speak to Mr. Brown?
I’d like to speak to John Martin, please.
Could I speak to John Martin, please?
Could you put me through to the sales department?
Could you tell me the number of the sales department?
I’ll put you through.
I’m putting you through.
I’m connecting you now.
The number of the sales department is 334. Shall l connect for you?
2.呼叫方和被呼叫方常用电话英语口语
A.接电话及说明原因
Hello, this is Jane speaking. May I help you?
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
Who’s calling, please?
James speaking.
Hello, this is John Lee. It’s concerning the July order.
Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.
Hello, this is Peter Anderson. I’m returning your call.
Hello, James. This is Peter. Mike asked me to call you about…
B.确认信息
There are two things I want to mention.
Can I just make sure I’ve got this point?
You mean the first thing I have to do is ship the goods in July. Is that right?
So, we will meet on Monday, 9 o’clock in the morning. Is that right?
C.如何结束电话沟通
Thanks for calling.
Thanks for calling back.
Thank you for the information.
I look forward to seeing you soon.
I look forward to meeting you.
I’m looking forward to our next meeting.
Have a good weekend/journey/holiday.
Talk to you later.
3.电话留言常用电话英语口语
May I take a message for you?
Would you like to leave a message?
Could I ask who’s calling, please?
Could you give me your phone number, please?
Could you say that again/ repeat that?
Could you speak a little more slowly, please?
I’ll give her the message as soon as she’s back.
I’ll ask him to call you first thing tomorrow.
I will ask her to call you back as soon as she is free.
4. 打错电话及其他常用电话英语口语
I’m afraid you’ve dialed the wrong number.
I’m afraid you’ve got the wrong number.
The line is engaged/in use/busy.
You’re wanted on the phone.
He hung up on me.
商务英语电话礼仪【2】
1、A Longer Message 记录较长的留言
2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房间的 White先生通电话，但是没有人接，我能给他留言吗?
3、R:Certainly.The message is for...? 接待员:当然可以。请问您给谁留言......?
4、G:Bob White in Room 3301.旅客:3301房间的 Bob White先生。
5、R:3301.Go ahead,please.
接待员:3301，请继续说。
6、G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled. I'll see him again in Guangzhou next Monday.
旅客:请告诉White先生明天在北京召开的会议取消了，我下星期一在广州与他见面。
7、R:I'm sorry,would you repeat that please?
接待员:对不起请您重复一下好吗?
8、G:Tell Mr.White the meeting in Beijing tomorrow is canceled and I'll see him in Guangzhou next Monday.
旅客:告诉White先生明天在北京召开的会议取消了，我下星期一将在广州与他见面。
9、R:Meeting in Beijing tomorrow is cancelled and you'll see Mr.White in Guangzhou next Monday. Is that right?
接待员:明天在北京召开的会议取消了，您将在下星期一与他在广州见面。是吗?
10、G:That's right.旅客:是的`。
11、R:May I have your name please,sir?
接待员:请告诉我您的名字好吗?
12、G:Bill Thompson.
旅客:比尔。汤姆森。
13、R:Bill Thompson.Thompson?
接待员:比尔。汤姆森 Thompson?
14、G:That's right.
旅客:对。
15、R:Is there anything else?接待员:您还有别的事吗?
16、G:No,thank you.
旅客:没有了，谢谢。
17、R:I'll give Mr.White the message as soon as he returns.接待员:White一回来，我就把留言条给他。 18、G:Thank you. 旅客:谢谢。 19、R:You're welcome. 接待员:不客气。 20、G:Goodbye. 旅客:再见。
商务英语电话礼仪【3】
Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.
商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。
1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?
当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗?
No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.
不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔-这么做有助于让他们觉得他们举足轻重。
2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?
你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗?
Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.
正确。当你的客户下车时，他/她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。
3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?
人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗?
No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.
不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。
4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?
你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾?
Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?
把它放在你的椅子上。千万别放在桌子上——万一上面有食物残渣呢?
5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?
你在给某人打招呼或者说再见。该什么时候和他们握手?
When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.
当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力(但是不要握疼)。
6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?
你忘了和一个商务助理去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做?
Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!
给他打电话，另约一个时间。而且不要忘记为你的错误道歉。想象如果换了你你会有什么样的感觉!
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